According to Paul and Sarah Edwards

(authors of Getting Business to Come to You), up to 43% of most service businesses are

chosen by customers based on the recommendations of others.

43%, wow!

That is an incredible number?..

So how do you make it rain referrals? Well here are two factors that contribute to making it rain referrals.

1. Amazing customer service!
2. Asking for referrals

#1

You can make it easier for your patients to refer people to your practice by making sure you deliver on all your promises and when you don't,  take immediate responsibility for it.

Great customer service starts with the contact and lasts long after your patient leaves your office.  The sights, the sounds, the smells, and colors of your marketing materials, your office, your phone system, etc?make for a wow patient journey through your practice. 

This commitment to service excellence takes away any hesitancy most would have at referring people to your practice.

#2 

Why aren't you getting more referrals?  The biggest reason most people don?t get referrals is that they don't ask!

You need to ask for them lets face it most people are lazy when it comes to referring others to things unless that is the kind of person they are but most are not!

It has been said ask and you shall receive, but make sure you know when to ask and how to ask.?

A  good rule of thumb is when you know you have given value and you know your patient has perceived that value?.then you can mention how glad you are that they feel that way and that you are never too busy to help their friends and family with the same kind of service!  Then give them some of your fantastic business cards making it easier for them to refer to you.

This is only one of many ways and many times to have this kind of conversation?.At least get started with this one!

Many blessings,

Eric